Privacy Policy | CRM Solutions Services

CRM SOLUTIONS SERVICES OÜ respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, request a proposal, complete an assessment, or schedule a consultation.

1. Who We Are

CRM SOLUTIONS SERVICES OÜ is an Estonian company providing CRM consulting, implementation, optimization, automation and related professional services.

CRM SOLUTIONS SERVICES OÜ
Legal address: Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 105, 11312, Estonia
Register code: 14224832
VAT number: EE102312984
Email: b2b@crmsolutionsservices.com
Website: www.crmsolutionsservices.com

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR), CRM SOLUTIONS SERVICES OÜ acts as the data controller for personal data described in this Privacy Policy.

2. Personal Data We Collect

Depending on how you interact with us, we may collect information such as:

your name;
business email address;
company name;
job title or business role;
information you provide in contact, enquiry, assessment or proposal forms;
information you provide when scheduling a consultation;
meeting and scheduling information;
communications you send to us;
technical information associated with your use of our website, where collected through necessary or permitted website technologies.

We ask you not to submit sensitive personal data through our website forms unless specifically requested and necessary for a legitimate business purpose.

3. How We Collect Personal Data

We primarily collect personal data directly from you when you:

submit an enquiry;
request a proposal;
complete a Digital Growth Assessment™;
schedule a consultation;
communicate with us by email;
otherwise provide information to us in connection with a potential or existing business relationship.

Our website, forms, CRM functionality and meeting scheduling functionality are operated using HubSpot technologies. Information submitted through these functions may therefore be stored and processed within our HubSpot CRM environment.

4. How We Use Your Personal Data

We use personal data only where reasonably necessary for our business activities, including to:

respond to your enquiry;
understand your business requirements;
prepare or discuss a proposal;
provide requested CRM assessments or consultations;
schedule and manage meetings;
evaluate potential CRM projects;
communicate with you regarding a requested service or existing business relationship;
maintain appropriate business and CRM records;
operate, secure and improve our website and services;
comply with applicable legal and regulatory obligations.

We do not currently use information submitted through our website for unrelated mass marketing or advertising campaigns.

5. Legal Bases for Processing

Depending on the circumstances, we may process personal data on one or more of the following legal bases:

Steps taken at your request before entering into a contract or performance of a contract — for example, when you request a proposal, consultation or information about our services.

Legitimate interests — where processing is reasonably necessary to respond to business enquiries, manage professional relationships, operate our business, maintain security or improve our services, provided those interests are not overridden by your rights and interests.

Consent — where you have specifically consented to particular processing or communications.

Legal obligation — where processing is required to comply with applicable law.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. HubSpot and Other Service Providers

We use HubSpot as an important part of our website and CRM infrastructure. HubSpot may support website hosting, forms, CRM records, meeting scheduling and related functionality used by CRM SOLUTIONS SERVICES OÜ.

We may also use other professional technology and infrastructure providers where reasonably necessary to operate our business, communications and website.

Where third-party service providers process personal data on our behalf, we seek to use providers offering appropriate contractual, organizational and technical safeguards.

7. International Data Processing and Transfers

Our HubSpot account is configured with data hosting in the European Union.

However, the use of international technology and service providers may involve personal data being processed or accessed from jurisdictions outside the European Economic Area in certain circumstances.

Where required, appropriate safeguards for international data transfers will be used in accordance with applicable data protection legislation. We therefore do not represent that personal data will, in every circumstance, remain exclusively within Estonia or the European Economic Area.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including the management of enquiries, proposals, consultations and business relationships, and to satisfy applicable legal, accounting or regulatory requirements.

Retention periods may vary depending on the nature of the information and the relationship concerned.

Where information is no longer reasonably required, we may delete, anonymize or otherwise securely dispose of it, subject to applicable legal obligations.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies necessary for website operation, security, visitor preferences and permitted website functionality.

Because our website is hosted using HubSpot technology, certain HubSpot cookies may be used depending on the configuration and features enabled on the website.

We do not currently use Google Analytics, Meta Pixel or LinkedIn Insight Tag on this website.

Further information about cookies used on this website and available choices will be provided in our Cookie Policy and through our cookie consent controls where applicable.

10. Sharing Personal Data

We do not sell your personal data.

We may share personal data only where reasonably necessary with:

service providers supporting our website, CRM, communications or business infrastructure;
professional advisers where necessary;
authorities or other parties where disclosure is required by law;
parties involved in a corporate transaction where legally permitted and subject to appropriate safeguards.

Service providers are given access only where reasonably necessary for the services they provide.

11. Data Security

We take reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

Our website uses HTTPS encryption, and personal data submitted through website forms is transmitted to the systems used to process the relevant enquiry or request.

No method of electronic transmission or storage can be guaranteed to be completely secure, and we therefore cannot guarantee absolute security.

12. Your Data Protection Rights

Subject to applicable law, you may have the right to:

request access to your personal data;
request correction of inaccurate or incomplete personal data;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
request data portability where applicable;
withdraw consent where processing is based on consent;
lodge a complaint with a competent data protection supervisory authority.

To exercise your rights, contact us at b2b@crmsolutionsservices.com. We may need to verify your identity before responding to certain requests.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, content or security of independent third-party websites. We recommend reviewing the applicable privacy information when visiting those services.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website technologies, processing activities or applicable legal requirements change.

The current version will be published on this page together with its latest update date.

15. Contact Us

For questions regarding this Privacy Policy or the processing of your personal data, contact: